Refund Policy - Zegeai Trading
Digital Product Refund Policy – Forex Tools and EAs

We believe in fairness and transparency when it comes to refunds.

We now offer a full refund within 7 days of purchase, under the following conditions:

✅ Refunds Are Granted If:

  • The tool fails to load properly on your MT4 or MT5 platform, even after following our provided setup guide.

  • The tool loads, but does not function or run correctly on the chart (e.g., not displaying signals, no activity after setup).

If you experience any such issue, please:

  1. Contact our support team immediately.

  2. We will guide you through setup and troubleshooting.

  3. If the problem persists after proper guidance, you’ll receive a full refund—no questions asked.

❌ Refunds Are Not Granted If:

  • The tool loads and runs properly but you incur losses due to not following the instructions or through inappropriate usage.

  • You expected guaranteed profits—please note our tools are designed to support your trading, not guarantee success.

We’re here to help and ensure your experience is smooth. Our goal is to offer genuine value, not confusion or complications. If there’s a real issue, we’ll make it right.